support

If you've gotten stuck and need a little assistance with your connection or account, help is not far away. Here on this page you can find a growing list of resources to get you back on your feet - FAQ's and "how-to's" for you to read, as well as guides and software to get more from your connection.

in this section
how to reach us?	internet settings
support guides
broadband	dialup	software	accounts	hosting

how to reach us?

If the nature of your accounts or support query is urgent, you should always call us - the number to reach us is 1300 BIT NET (1300 248 638). If the query is not so urgent, please fill out the technical support request form with as much detail as you can, so that we can address your concerns as quickly as possible. If you're having difficulties with your account, we have an accounts support request form as well. Both of these forms open in new windows. Just as a side note, please take care to put your e-mail address in correctly when filling either of these forms out - it's where we send the tracking ID to for the support request, and will make any follow-ups very easy.

internet settings

if I want to configure...	the setting I need is...	extra notes
Login to an ADSL or dialup service	<username>@bit.net.au and your BIT.net service password	(full username required - include the @bit.net.au part)
Login to BIT.net members section	<username>@members.bit.net.au and your BIT.net members password	(full username required - include the @members.bit.net.au part)
Incoming Mail Server (POP3)	pop.bit.net.au	(full e-mail address required to log in)
Outgoing Mail Server (SMTP)	smtp.bit.net.au	(no login needed; must be on the BIT.net network)
Netnews Server (NNTP)	news.bit.net.au	(no login needed; must be on the BIT.net network)
Users' Webspace (FTP)	users.bit.net.au	(login with full access username). NOTE: Web space is setup on request.
National Dialup Number	0198 331 335
Primary Nameserver (DNS)	203.132.64.1
Secondary Nameserver (DNS)	203.132.64.2

support guides

Here are some guides to help you get the most out of your connection. We've tried as hard as we can to make the guides as clear and easy to follow as possible, however some of the items we're covering are quite complex and technical. If there's anything you don't understand or would like more information about, please let us know.

broadband

dialup

• Windows XP Dialup Connection Quick Setup Guide
• Windows 95/98 Dialup Connection Quick Setup Guide

  This guide depends on your computer having both Dialup Networking and a Dialup Adapter installed on your Windows 95/98 machine. If you don't know whether you have these things installed or not, you can follow the guides below and just ensure that everything is setup and ready for you to create your dialup connection.

  • Installing Dialup Networking Quick Guide
  • Adding a Dialup Adapter Quick Guide

software

accounts

Please check back soon for guides and documents on interpreting your bill and using the online member account services.

hosting

Please check back soon for guides and documents for managing any sites or domains you have hosted with us.